Skills & Competencies for CRM Business Data Analyst

CRM Business Data Analyst job profile

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JOB SUMMARY for CRM Business Data Analyst

Analyzes Customer Relationship Management (CRM) system data in response to channel marketing initiatives.

JOB RESPONSIBILITIES for CRM Business Data Analyst

Studies marketing data such as customer information, call patterns, and demographics.

CRM Business Data Analyst SALARY RANGE

BASE 50%
$111,034
TOTAL 50%
$121,996
Job Level
P03
Job Code
IT10000221
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

CRM Business Data Analyst Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each CRM Business Data Analyst skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for CRM Business Data Analyst

1 Job Family Competencies – Business Intelligence
Proficiency Level -3
Skill definition-Evaluating business data, translating it to actionable insights, and using it to make better-informed decisions.
Level 1 Behaviors
(General Familiarity)
Explains the functions of existing and emerging data and business intelligence platforms.
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Level 2 Behaviors
(Light Experience)
Gathers business intelligence data to make informed conclusions on business practices.
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Level 3 Behaviors
(Moderate Experience)
Produces a user manual for the business intelligence system to assist stakeholders with proper data navigation.
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Level 4 Behaviors
(Extensive Experience)
Manages the overall data transformation from multiple sources into actionable business intelligence.
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Level 5 Behaviors
(Mastery)
Designs a new strategy for business intelligence insights to support our business's objectives.
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2 Job Family Competencies – Data Analytics
Proficiency Level -3
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Lists the steps on how to run and develop data analytic models.
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Level 2 Behaviors
(Light Experience)
Identifies opportunities for data analytics process improvement and automation.
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Level 3 Behaviors
(Moderate Experience)
Uses data analytics for all reporting to meet user requirements.
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Level 4 Behaviors
(Extensive Experience)
Oversees data analytics team members to ensure data collection and management meet requirements.
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Level 5 Behaviors
(Mastery)
Keeps up-to-date on emerging technology trends in data analytics to apply in our organization.
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3 CRM Business Data Analyst - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Business Data Analyst
Proficiency Level - 4
5 Competency for - CRM Business Data Analyst
Proficiency Level - 5

5 soft skills or competencies (core competencies) for CRM Business Data Analyst

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
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2 Core Competencies – Gathering Information
Proficiency Level -3
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Lists the principles and procedures of gathering information.
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Level 2 Behaviors
(Light Experience)
Determines the source of information to verify its reliability.
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Level 3 Behaviors
(Moderate Experience)
Uses survey results to identify areas that need improvement within our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement of our business's records retention program.
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Level 5 Behaviors
(Mastery)
Generates innovative plans for curating and managing gathered information from different sources.
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3 CRM Business Data Analyst - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Business Data Analyst
Proficiency Level - 4
5 Competency for - CRM Business Data Analyst
Proficiency Level - 5

Summary of CRM Business Data Analyst skills and competencies

There are 0 hard skills for CRM Business Data Analyst.
9 general skills for CRM Business Data Analyst, Business Intelligence, Data Analytics, Business Analysis, etc.
5 soft skills for CRM Business Data Analyst, Business Acumen, Gathering Information, Business Case Justification, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Business Data Analyst, he or she needs to be proficient in Business Acumen, be skilled in Gathering Information, and be proficient in Business Case Justification.

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